DESIGN FOR GENERATIONS X & Y

Delivery Information

DISPATCH AND DELIVERY

On the product page for each item, you will see a delivery estimation e.g. '2-3 weeks'. Please note that this is just an estimation, so we encourage you to check with us the delivery times prior to placing your order with us, should you be under time pressure. 

Below you will find more information on the delivery process.

  • We subcontract the delivery to different companies depending on the size of the parcel, as a result, we can only offer the standard services provided by our delivery partners
  • We offer free delivery in Ireland for all orders over 45 EUR.
  • Orders under 45 EUR have a shipping cost of 7 EUR. 
  • The cost of delivery to other countries is automatically calculated upon check out. 

Delivery of small and medium sized items

When a parcel has been dispatched, we provide you with a tracking code so that you can check where the parcel is in real time. 

We always include the customers' phone numbers for the courier to contact them. 

Please note that some items are shipped from our warehouse, others are shipped internationally, thus the delivery time may vary.  

It is the customer's responsibility to carefully inspect the integrity of the packaging and to note any visible damage on the delivery docket. If in doubt, we advise you to open the package and check it before signing the delivery docket. If opening the package is not possible, please note on the delivery docket that you sign "under reservations" because the integrity of the product could not be verified. 

Delivery of large items

We offer free delivery in Ireland.

As we subcontract the delivery, we can only offer the standard services provided by our delivery partners. Therefore, please read the delivery terms and limitations carefully.

Please note that the large items will be shipped on pallets in big trucks. The freight company operates under IRHA Terms and Conditions.

We are kindly asking our customers to be flexible on the agreed delivery day as they will be called 1 hour in advance of the actual delivery. The fright company applies a 30 EUR "failed delivery" fee if a delivery is attempted and the customer is not reachable. This is so as the driver must leave the area and deliver again. 

The delivery is up to the closest point to the house, as close as the truck can get. The drivers are not insured to handball into houses and if they do help, it is at their own risk. If you have ordered a very large item, please have help available.

It is the customer's responsibility to carefully inspect the integrity of the packaging before signing the delivery documents. We are unable to claim the damage if it has not been noted on the docket. If in doubt, we advise you to open the package and check it before signing the delivery docket. If opening the package is not possible, please note on the delivery docket that you sign "under reservations" because the integrity of the product could not be verified. 

If you wish to return the product, you can do so. It has to be returned in its original packaging and without damages. Please read our Return Policy.